Privacy Policy

Last Updated: 14 August 2026

Le Cheval Sportif RSA (“Le Cheval Sportif”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you visit or use www.lechevalsportif.com (“Website”), contact us, place an order, purchase products from us, or otherwise interact with our business.

This Privacy Policy applies to personal information processed by Le Cheval Sportif RSA in connection with our business activities.

We process personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (“POPIA”), where applicable.

1. WHO WE ARE

Le Cheval Sportif RSA

Website: www.lechevalsportif.com
Email: lechevalsportif.rsa@gmail.com
Telephone: +27 82 415 3892

Physical Address:
119 Hunstman Way
Witpoort 406JR
Midrand
Gauteng
1685
South Africa

For purposes of POPIA, Le Cheval Sportif RSA is responsible for determining the purposes and means for which personal information is processed in connection with our business activities.

2. WHAT IS PERSONAL INFORMATION?

“Personal information” generally means information relating to an identifiable, living person and, where applicable, an identifiable existing juristic person.

Depending on how you interact with us, personal information may include:

your name and surname;
email address;
telephone or mobile number;
physical or delivery address;
billing information;
order and transaction information;
payment-related information;
correspondence and enquiries;
information you provide when requesting customer support;
information relating to warranty or product claims;
information contained in communications with us;
preferences or information you voluntarily provide to us; and
technical information relating to your use of our Website.

We will seek to limit the personal information we collect to information that is reasonably necessary for the relevant purpose.

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information directly from you when you:

visit or use our Website;
place an order;
complete an online checkout;
contact us by email;
contact us by telephone;
submit an enquiry;
request information about a product;
make a warranty or product-related enquiry;
communicate with us regarding an order;
provide information in connection with a return or refund; or
otherwise voluntarily provide information to us.

We may also receive certain information from third parties where this is reasonably necessary to process a transaction or provide a service, such as payment service providers or delivery/courier providers.

Where required by POPIA, we will notify you about the collection and intended use of your personal information. POPIA's section 18 requirements include providing information concerning what is collected, the purpose of collection and related matters.

4. INFORMATION WE COLLECT WHEN YOU PLACE AN ORDER

When you purchase products through our Website, we may collect information necessary to process and fulfil your order, including:

your name;
contact details;
delivery address;
billing information;
products ordered;
order value;
payment status;
transaction details;
delivery information; and
communications relating to your order.

We use this information to process and fulfil your purchase and to provide related customer service.

5. HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information for purposes including:

Processing orders

To:

process your order;
confirm your purchase;
arrange payment;
arrange delivery;
communicate with you regarding your order; and
provide after-sales support.

Customer service

To respond to:

enquiries;
complaints;
requests for information;
returns and refund requests;
warranty enquiries; and
other customer-service matters.

Product and warranty support

We may use relevant information to assist with product enquiries, warranty claims, repairs, replacements or other product-related matters.

Business administration

We may process information for:

accounting;
record keeping;
auditing;
fraud prevention;
legal compliance;
dispute resolution; and
legitimate business administration.

Website operation

We may process information necessary to operate, maintain, secure and improve our Website.

6. LAWFUL BASIS FOR PROCESSING

We will only process personal information where there is a lawful basis for doing so.

Depending on the circumstances, processing may be necessary because:

you have consented to the processing;
processing is necessary to perform a contract with you, such as fulfilling an order;
processing is necessary to comply with a legal obligation;
processing is necessary to protect a legitimate interest;
processing is necessary to protect your legitimate interests; or
another lawful basis recognised by POPIA applies.

POPIA permits processing in circumstances including consent, contractual necessity and compliance with legal obligations.

7. PAYMENT INFORMATION

Payments made through our Website may be processed by third-party payment service providers.

We may receive information necessary to confirm and reconcile a payment, such as:

payment status;
transaction reference;
amount paid;
date of payment; and
limited payment-related information.

Payment card information may be processed directly by our third-party payment
service provider.
Payment provider: [YOCO Technologies PTY LTD]
We do not intend to store complete payment card details on our own systems unless
this is expressly disclosed and permitted by applicable law.
You should also review the privacy policy of the relevant payment service provider.

8. DELIVERY INFORMATION

We may provide necessary customer information to delivery or courier service providers so that products can be delivered.

This may include:

name;
telephone number;
delivery address; and
information necessary to identify and deliver the order.

We only provide information reasonably necessary for the relevant delivery purpose.

9. SERVICE PROVIDERS AND OPERATORS

We may use trusted third-party service providers to assist us with business operations.

Depending on the services we use, these may include providers of:

payment processing;
website hosting;
information technology;
email services;
delivery and courier services;
accounting;
technical support; and
other business-related services.

Where a third party processes personal information on our behalf, we will take reasonable steps to ensure that appropriate confidentiality and security obligations apply.

POPIA requires appropriate safeguards where personal information is processed by operators on behalf of a responsible party.

10. WHEN WE MAY DISCLOSE PERSONAL INFORMATION

We will not sell your personal information.

We may disclose personal information where reasonably necessary to:

fulfil an order;
process a payment;
arrange delivery;
provide customer support;
process a warranty claim;
comply with a legal obligation;
prevent fraud or unlawful activity;
protect our rights or property;
respond to lawful requests from authorities; or
provide services through authorised operators or service providers.

We will seek to limit disclosures to information reasonably necessary for the relevant purpose.

11. INTERNATIONAL TRANSFERS

Some third-party technology or service providers may process information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer is conducted in accordance with applicable requirements of POPIA.

POPIA regulates the transfer of personal information to third parties in foreign countries in specified circumstances.

12. DIRECT MARKETING

We may from time to time wish to communicate information about products, promotions or services that may be relevant to you.

Where required by law, we will obtain the necessary consent before sending direct electronic marketing communications.

You may request that we stop sending marketing communications to you.

You can do so by:

using an unsubscribe mechanism provided in a marketing communication, where available; or
contacting us at lechevalsportif.rsa@gmail.com.

Your request to stop marketing communications will not prevent us from sending necessary transactional or service-related communications, such as order confirmations, delivery information or warranty correspondence.

13. COOKIES AND WEBSITE TECHNOLOGIES

Our Website may use cookies or similar technologies.

Cookies are small files or data stored on your device that can assist with Website functionality, security, preferences and other purposes.

Depending on how the Website is configured, cookies may be used for purposes such as:

enabling Website functionality;
remembering preferences;
maintaining shopping-cart functionality;
improving Website performance;
understanding how visitors use the Website; or
supporting security.

The specific cookies used may change as Website functionality and third-party services change.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Website.

Where required, we will provide appropriate notice or obtain consent for cookies or similar technologies.

14. WEBSITE ANALYTICS

We may use analytics or similar technologies to understand how visitors interact with our Website and to improve its functionality and performance.

Where third-party analytics services are used, the relevant service provider may process technical or usage information in accordance with its own terms and privacy practices.

We will seek to configure such services in a manner consistent with applicable privacy requirements.

15. SECURITY OF PERSONAL INFORMATION

We take reasonable technical and organisational measures to protect personal information against:

loss;
theft;
unauthorised access;
unauthorised disclosure;
unlawful processing;
alteration;
destruction; and
other reasonably foreseeable risks.

Security measures may include appropriate access controls, password protection, system security, restricted access and other safeguards appropriate to the nature of the information.

However, no electronic transmission, website or storage system can be guaranteed to be completely secure.

POPIA requires responsible parties to establish and maintain appropriate safeguards to protect the integrity and confidentiality of personal information.

16. DATA BREACHES

If we become aware of a security compromise involving personal information, we will take reasonable steps to investigate, contain and address the incident.

Where required by POPIA, affected data subjects and/or the Information Regulator will be notified in accordance with applicable legal requirements.

17. RETENTION OF PERSONAL INFORMATION

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected or subsequently processed, unless a longer retention period is required or permitted by law.

We may retain information for purposes including:

fulfilling contractual obligations;
accounting and financial record keeping;
tax requirements;
warranty and product records;
resolving disputes;
enforcing agreements;
complying with legal obligations; and
protecting our legitimate business interests.

POPIA generally requires that personal information not be retained for longer than necessary for the purpose for which it was collected, subject to applicable exceptions.

18. ACCURACY OF PERSONAL INFORMATION

We take reasonable steps to ensure that personal information in our possession is accurate, complete and up to date where necessary.

You should notify us if your personal information changes or if you believe information we hold about you is inaccurate.

You may contact us at:

lechevalsportif.rsa@gmail.com

19. YOUR RIGHTS

Subject to applicable legal requirements and limitations, you may have the right to:

ask whether we hold personal information about you;
request access to personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of information where legally permissible;
object to certain processing;
object to direct marketing;
withdraw consent where processing is based on consent; and
lodge a complaint regarding the processing of your personal information.

POPIA recognises rights relating to access, correction and deletion of personal information, as well as other data-subject rights.

20. HOW TO REQUEST ACCESS, CORRECTION OR DELETION

If you wish to request access to, correction of or deletion of your personal information, please contact us in writing.

Email: lechevalsportif.rsa@gmail.com

Please include:

your full name;
contact details;
sufficient information to identify you;
details of the information or request concerned; and
any information reasonably necessary for us to verify your identity.

We may need to verify your identity before providing access to or changing personal information.

Requests will be handled in accordance with POPIA and any other applicable legislation.

The Information Regulator provides prescribed forms and processes for certain POPIA data-subject requests.

21. WITHDRAWING CONSENT

Where we process your personal information on the basis of your consent, you may withdraw that consent by contacting us.

Withdrawal of consent will not affect the lawfulness of processing that took place before the withdrawal.

We may continue to process information where another lawful basis permits or requires us to do so.

22. CHILDREN'S PERSONAL INFORMATION

Our Website and products are intended primarily for adults.

We do not knowingly seek to collect personal information from children where such collection is prohibited by law.

If you believe that we have collected personal information relating to a child unlawfully, please contact us at:

lechevalsportif.rsa@gmail.com

We will investigate and take appropriate steps where required.

23. LINKS TO THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of third-party websites.

You should review the privacy policy of any third-party website before providing personal information to that website.

24. SOCIAL MEDIA

If you interact with Le Cheval Sportif RSA through social media or other third-party platforms, information you provide may also be processed by the relevant platform.

Those platforms operate under their own privacy policies and terms.

We encourage you to review the privacy settings and policies of any third-party platform you use.

25. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

changes to our business;
changes to the Website;
changes in the services we use;
changes in applicable law; or
changes in our privacy practices.

The updated version will be published on the Website with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

26. COMPLAINTS

If you have a concern about how we process your personal information, please contact us first so that we have an opportunity to investigate and resolve the matter.

Email: lechevalsportif.rsa@gmail.com
Telephone: +27 82 415 3892

If you are not satisfied with our response, you may have the right to lodge a complaint with the Information Regulator of South Africa in accordance with applicable law.

The Information Regulator provides services for POPIA complaints and related data-protection matters.

27. INFORMATION REGULATOR

The Information Regulator is the independent regulator responsible, among other things, for monitoring and enforcing compliance with POPIA in South Africa.

The Information Regulator's current contact information can be obtained from its official website.

28. CONTACT US

For privacy-related questions, requests or concerns, please contact: