Terms & Conditions

TERMS AND CONDITIONS

Le Cheval Sportif RSA
Last Updated: 20 August 2026

Welcome to Le Cheval Sportif RSA ("Le Cheval Sportif", "we", "us" or "our").

These Terms and Conditions ("Terms") govern your access to and use of www.lechevalsportif.com ("Website") and the purchase of products through the Website.

By placing an order through the Website, you confirm that you have had an opportunity to review these Terms and agree to be bound by them, together with any applicable policies expressly incorporated into these Terms.

If you do not agree with these Terms, please do not place an order through the Website.

These Terms are governed by the laws of the Republic of South Africa, including applicable provisions of the Consumer Protection Act 68 of 2008 ("CPA"), the Electronic Communications and Transactions Act 25 of 2002 ("ECT Act"), the Protection of Personal Information Act 4 of 2013 ("POPIA") and other applicable legislation.

1. ABOUT LE CHEVAL SPORTIF RSA

Le Cheval Sportif RSA is a distributor and online retailer specialising in equine health and wellness products.

We are the authorised distributor of the Flexineb brand of nebulisers in South Africa and also supply other equine health and wellness products.

Our details

Business name: Le Cheval Sportif RSA
Legal entity: 2020 Vision Care Pty Ltd T/A Le Cheval Sportif RSA
Registration No.: 2020/085494/07
VAT No.: 4040293245
Website: www.lechevalsportif.com
Email: lechevalsportif.rsa@gmail.com
Telephone: +27 82 415 3892

Physical address:
119 Hunstman Way
Witpoort 406JR
Midrand
Gauteng
1685
South Africa

2. ACCEPTANCE OF THESE TERMS

Where the Website provides an acceptance mechanism at checkout, you may be required to indicate your acceptance of these Terms before submitting an order.

If you are purchasing products on behalf of a company, organisation or other juristic person, you confirm that you are authorised to do so.

We may update these Terms from time to time. The version applicable to an order will generally be the version displayed and accepted at the time the order is placed, subject to any amendment required or permitted by law.

3. USE OF THE WEBSITE

You agree to use the Website only for lawful purposes.

You may not:

use the Website for fraudulent, unlawful or malicious purposes;
attempt to gain unauthorised access to the Website or its systems;
interfere with the operation or security of the Website;
introduce viruses, malware or other harmful material;
reproduce or commercially exploit Website content without our written permission;
impersonate another person or entity;
submit false or misleading information; or
use the Website in any way that could damage, disable or impair its operation.

We reserve the right to suspend or restrict access to the Website where reasonably necessary for security, maintenance, legal or operational reasons.

4. PRODUCTS

We make reasonable efforts to ensure that product descriptions, specifications, photographs and other information displayed on the Website are accurate and up to date.

However:

product images may be for illustrative purposes;
colours and packaging may vary slightly from photographs;
product specifications may be changed by manufacturers;
availability is subject to stock levels; and
minor differences between a product image and the actual product do not necessarily constitute a defect.

Product images are provided for illustrative purposes unless expressly stated otherwise.

Where a manufacturer changes a product's design, packaging or specifications after an order has been placed, we will not substitute a materially different product without the consumer's agreement where such agreement is required by law.

Nothing in this clause limits any rights the consumer may have under applicable consumer protection legislation.

5. EQUINE HEALTH AND WELLNESS PRODUCTS

Our products are intended to be used for their stated purposes and in accordance with the manufacturer's instructions.

Information published on the Website about equine health, wellness, nebulisation or related subjects is provided for general informational purposes only.

Such information is not intended to constitute veterinary diagnosis, veterinary treatment or professional veterinary advice.

Every horse is different, and customers should obtain advice from a suitably qualified veterinarian or other appropriate professional where necessary before using a product.

Customers should carefully read and follow the manufacturer's instructions, warnings, safety information and usage requirements supplied with each product.

Customers should seek appropriate veterinary advice where the condition of an animal, the intended use of a product or any other circumstance makes professional advice appropriate.

6. FLEXINEB PRODUCTS

Le Cheval Sportif RSA is the authorised distributor of Flexineb nebulisers in South Africa.

Flexineb products may be covered by a manufacturer's warranty or guarantee, the details of which will be made available with the product or on the relevant product page.

Any manufacturer's warranty or guarantee is additional to, and does not replace or limit, any statutory rights or remedies available to a consumer under applicable South African law.

Where a customer believes that a Flexineb product is defective or does not comply with applicable statutory requirements, the customer should contact Le Cheval Sportif RSA using the contact details provided on the Website.

We will assess the matter and, where applicable, provide the remedy required by law or the applicable warranty.

Warranty claims may be subject to reasonable requirements relating to proof of purchase, product identification, inspection, maintenance and compliance with manufacturer's instructions, provided that such requirements do not unlawfully limit a consumer's statutory rights.

7. PRODUCT SAFETY AND RECALLS

We take product safety seriously.

Where we become aware of a product defect, safety issue, recall, safety notice or other circumstance requiring corrective action, we may take appropriate steps in accordance with applicable law, which may include:

contacting affected customers;
suspending or withdrawing sales of affected products;
requesting the return of affected products;
providing instructions regarding repair or replacement; or
taking other corrective action required by law or reasonably necessary to address the safety issue.

Customers should follow any safety or recall instructions issued by us, the relevant manufacturer or a competent authority and should discontinue use of an affected product where instructed to do so.

8. PRICES

Unless otherwise stated, all prices displayed on the Website are in South African Rand (ZAR).

We endeavour to ensure that all prices are accurate.

Any applicable delivery charges or other additional costs will be disclosed before the order is finalised, where required by law.

In the event of an obvious pricing or product description error, we may contact the customer to confirm whether they wish to proceed with the order at the correct price or cancel the affected order.

If an order is cancelled after payment has been received, we will refund the amount paid in respect of the cancelled order, subject to applicable law.

9. PLACING AN ORDER

You may purchase products through the Website without creating a customer account.

When placing an order, you must provide accurate and complete information necessary for us to process and deliver your order.

Before submitting an order, you should carefully review:

the products selected;
quantities;
delivery address;
contact details;
applicable delivery charges;
payment details; and
total purchase price.

The Website will provide an opportunity for you to review and correct relevant order information before submitting your order.

After you submit an order, we will provide an electronic acknowledgement or confirmation containing the relevant transaction details, subject to applicable law.

An order remains subject to product availability and successful payment.

10. ELECTRONIC ORDERS AND CONTRACT FORMATION

Submitting an order through the Website constitutes an offer to purchase the selected products.

An electronic acknowledgement confirming receipt of an order does not necessarily constitute acceptance of the order.

A contract of sale will be concluded when we accept the order, process the order for fulfilment or otherwise communicate acceptance to you, subject to applicable law.

We will retain an electronic record of the transaction and relevant communications as required by applicable law.

Nothing in this clause limits any consumer rights under the ECT Act or other applicable legislation.

11. ACCEPTANCE OR CANCELLATION OF ORDERS

We may decline or cancel an order where reasonably necessary, including where:

the relevant product is unavailable;
there is an obvious pricing or product description error;
payment cannot be processed;
we reasonably suspect fraudulent or unauthorised activity;
materially incorrect information has been provided;
circumstances outside our reasonable control prevent fulfilment; or
fulfilment would otherwise be unlawful or impossible.

Where we cancel an order after payment has been received, we will refund amounts paid by the customer in respect of the cancelled order in accordance with applicable law.

Nothing in this clause limits a consumer's statutory rights, including any right to cancel an electronic transaction where applicable.

12. PAYMENT

We accept online payments using the payment methods made available through the Website.

You confirm that you are authorised to use the payment method supplied.

Payment processing may be performed by third-party payment service providers.

We take reasonable steps to ensure that payment processing is conducted through appropriate and secure systems. However, no internet-based payment system can be guaranteed to be completely secure.

We may conduct reasonable verification procedures where necessary to prevent fraud or unauthorised transactions.

Payment card and other payment information may be processed by third-party payment service providers in accordance with their applicable terms and privacy policies.

13. DELIVERY

Products will be delivered to the address supplied by you during checkout.

Delivery charges, available delivery methods and estimated delivery timeframes will be communicated during the ordering process or through applicable delivery information on the Website.

Delivery timeframes provided on the Website are estimates unless a specific delivery date or timeframe has been expressly agreed.

We will take reasonable steps to fulfil orders within the stated or agreed timeframe. Where delivery is materially delayed, we will communicate the delay where reasonably practicable.

Circumstances outside our reasonable control may affect delivery times, including:

courier disruptions;
strikes;
severe weather;
natural disasters;
road or transport disruptions;
infrastructure failures;
customs or regulatory delays; and
other similar events beyond our reasonable control.

Where we arrange delivery, we remain responsible for the goods in accordance with applicable law until delivery to the consumer or as otherwise provided by law.

You are responsible for ensuring that your delivery address and contact details are correct.

14. INSPECTION OF PRODUCTS ON DELIVERY

We encourage customers to inspect products promptly after delivery and to notify us as soon as reasonably practicable if a product appears damaged, is missing components or is materially different from the product ordered.

Customers may be asked to provide photographs, the order number or other information reasonably necessary to investigate the issue.

Failure to inspect a product immediately or to notify us immediately does not, by itself, constitute a waiver of any statutory right or remedy available to the consumer.

For assistance, please contact:

Email: lechevalsportif.rsa@gmail.com
Telephone: +27 82 415 3892

15. RETURNS, REFUNDS AND EXCHANGES

Our Returns, Refunds and Exchanges Policy is available at [INSERT LINK] and forms part of these Terms.

The policy sets out our procedures for returns, exchanges and refunds, including returns arising from defective, damaged, incorrect or non-conforming goods, as well as any applicable statutory cancellation or cooling-off rights.

Nothing in the Returns, Refunds and Exchanges Policy or these Terms limits any right or remedy available to a consumer under applicable South African law.

Where mandatory consumer rights apply, those rights will take precedence over any inconsistent provision of our policies or these Terms.

16. CONSUMER RIGHTS AND STATUTORY WARRANTY

We respect the rights afforded to consumers under the Consumer Protection Act 68 of 2008 ("CPA") and other applicable South African legislation.

Nothing in these Terms is intended to:

waive a consumer right that cannot lawfully be waived;
exclude or limit liability where such exclusion or limitation is prohibited by law;
mislead or deceive a consumer;
impose an unfair, unreasonable or unjust contractual term; or
override any mandatory provision of South African legislation.

Statutory warranty

Subject to the CPA, goods supplied to consumers carry the implied warranty of quality provided for by section 56 of the CPA for the applicable statutory period.

Where goods fail to meet the applicable requirements of the CPA, a consumer may have the right to require the supplier to remedy the failure by repairing or replacing the goods, or refunding the consumer, as provided for by the Act.

The statutory warranty operates independently of any manufacturer's warranty or guarantee.

Nothing in these Terms excludes or limits any statutory consumer right or remedy that cannot lawfully be excluded or limited.

17. WARRANTIES AND GUARANTEES

Products may be accompanied by a manufacturer's warranty or guarantee.

Details of any applicable manufacturer's warranty will be provided with the product or made available on the relevant product page.

A manufacturer's warranty or guarantee is additional to any statutory rights available to consumers under South African law and does not replace or limit those rights.

Warranty conditions may include reasonable requirements relating to proof of purchase, product identification, maintenance and use in accordance with applicable instructions, subject to the consumer's statutory rights.

18. INTELLECTUAL PROPERTY

All content appearing on the Website, including but not limited to:

text;
photographs;
graphics;
logos;
designs;
product descriptions;
website layouts;
trademarks; and
other materials

is owned by Le Cheval Sportif RSA or used under licence from the relevant rights holder.

You may not reproduce, copy, modify, distribute, publish or commercially exploit our Website content without our prior written consent, except where permitted by law.

The Flexineb name, trademarks, logos and associated intellectual property remain the property of their respective owner(s).

19. THIRD-PARTY PRODUCTS AND MANUFACTURERS

Certain products sold through the Website are manufactured by third parties.

Manufacturer information, instructions and warranties may apply to those products.

We will provide applicable manufacturer information and safety instructions where required.

We do not knowingly alter or modify manufacturer's instructions or safety requirements.

Third-party trademarks and intellectual property remain the property of their respective owners.

20. THIRD-PARTY WEBSITES AND SERVICES

The Website may contain links to third-party websites or services.

These links may be provided for convenience or informational purposes.

We do not control third-party websites and are not responsible for their:

content;
availability;
security;
privacy practices;
terms and conditions; or
products or services.

Your use of a third-party website is subject to that website's own terms and policies.

21. WEBSITE AVAILABILITY

We endeavour to maintain the availability and functionality of the Website.

However, we do not guarantee that the Website will always:

be available;
operate without interruption;
be completely error-free; or
be free from viruses or other harmful components.

We may temporarily suspend the Website for maintenance, upgrades, security or other operational reasons.

22. LIMITATION OF LIABILITY

Nothing in these Terms excludes, restricts or limits any liability, right or remedy that cannot lawfully be excluded, restricted or limited under South African law.

Subject to the above, we will not be responsible for loss or damage to the extent that the loss or damage results directly from:

misuse of a product;
failure to follow applicable manufacturer's instructions or safety warnings;
unauthorised modification or repair of a product;
use of a product for a purpose for which it was not intended; or
inaccurate or incomplete information supplied by the customer,

provided that this clause does not exclude or limit any statutory consumer right or remedy that applies to the circumstances.

We are not responsible for losses caused solely by circumstances outside our reasonable control, subject always to applicable law and any statutory remedies available to consumers.

Nothing in this clause excludes or limits liability for circumstances where such exclusion or limitation is prohibited by law.

23. VETERINARY DISCLAIMER

Le Cheval Sportif RSA is a distributor and retailer of equine health and wellness products and does not, unless expressly stated otherwise, provide veterinary diagnosis, veterinary treatment or veterinary services.

Information contained on our Website should not be relied upon as a substitute for professional veterinary advice.

Every horse is different and the suitability of a particular product may depend on the individual animal and its circumstances.

If an animal is experiencing a medical emergency or significant health problem, an appropriately qualified veterinarian should be consulted.

24. PRIVACY AND PERSONAL INFORMATION

We collect and process personal information in accordance with our Privacy Policy and applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 ("POPIA").

Our Privacy Policy explains what personal information we collect, why we collect it, how it is used and disclosed, how it is protected, applicable retention periods, and the rights available to data subjects.

Our Privacy Policy is available at [INSERT LINK].

We may collect and process personal information required to:

process orders;
process payments;
arrange delivery;
communicate with customers;
respond to enquiries;
provide customer support;
comply with legal obligations; and
conduct legitimate business activities,

subject to applicable law and our Privacy Policy.

25. ELECTRONIC COMMUNICATIONS

When you place an order or communicate with us electronically, we may send electronic communications reasonably necessary to process and administer your transaction or respond to your enquiry.

Transactional communications are distinct from marketing communications.

Marketing communications will be sent only in accordance with applicable law and any required consent, and will provide an appropriate mechanism to opt out where required.

Electronic records may be retained as evidence of transactions and communications in accordance with applicable law and our Privacy Policy.

26. CUSTOMER COMMUNICATIONS AND DIRECT MARKETING

We may contact you regarding:

your orders;
payment;
delivery;
product enquiries;
customer service;
warranty matters; and
other matters directly related to your transaction.

Where permitted by law, we may also send marketing communications about products, services or promotions.

Marketing communications will comply with applicable direct-marketing requirements and will provide an appropriate means for the recipient to opt out of further marketing communications.

We will not make continued receipt of marketing communications a condition of purchasing products from us.

27. SECURITY

We take reasonable measures to protect the Website and information processed through it.

However, no electronic transmission or internet-based system can be guaranteed to be completely secure.

You must not attempt to circumvent or interfere with the Website's security measures.

Any personal information collected through the Website will be handled in accordance with our Privacy Policy and applicable privacy legislation.

28. FORCE MAJEURE

Subject to applicable law, we will not be responsible for failure or delay in performing an obligation to the extent that the failure or delay is caused by circumstances beyond our reasonable control.

Such circumstances may include, without limitation:

natural disasters;
fire;
flood;
severe weather;
strikes;
civil unrest;
war;
government action;
power failures;
telecommunications failures;
internet failures;
transport disruptions;
supply-chain disruptions; or
failures of third-party service providers.

Where reasonably possible, we will take reasonable steps to minimise the impact of such circumstances.

29. CHANGES TO THESE TERMS

We may amend these Terms from time to time.

The latest version will be published on the Website and will include the applicable "Last Updated" date.

Changes will not retrospectively alter rights and obligations arising from transactions already completed.

Changes will not affect an order that has already been accepted, except where required or permitted by law.

30. COMPLAINTS

We encourage customers to contact us directly with any complaint or concern so that we have an opportunity to investigate and resolve the matter.

Complaints may be submitted using:

Email: lechevalsportif.rsa@gmail.com
Telephone: +27 82 415 3892

Please provide sufficient information to allow us to identify the relevant order or transaction.

We will endeavour to investigate complaints and respond within a reasonable period.

Nothing in this section prevents a consumer from exercising any right to approach a competent authority, ombud, tribunal or court where applicable.

31. GOVERNING LAW

These Terms and any transaction concluded through the Website are governed by the laws of the Republic of South Africa.

This is subject to any mandatory consumer rights or protections applicable to a particular transaction.

32. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be severed or limited to the extent necessary.

The remaining provisions will continue to apply to the maximum extent permitted by law.

33. ENTIRE AGREEMENT

These Terms, together with the applicable:

product information;
Flexineb warranty information;
Returns, Refunds and Exchanges Policy;
Delivery Policy;
Privacy Policy; and
other policies expressly incorporated into these Terms

form the contractual framework applicable to your use of the Website and purchases made through it.

In the event of any inconsistency, a mandatory provision of applicable law will prevail.

34. CONTACT DETAILS

For questions, complaints, orders, product enquiries, warranty matters or other Website-related matters, please contact:

Le Cheval Sportif RSA

Legal entity:
2020 Vision Care Pty Ltd T/A Le Cheval Sportif RSA

Registration No.:2020/085494/07

VAT No.:4040293245

Physical Address:
119 Hunstman Way
Witpoort 406JR
Midrand
Gauteng
1685
South Africa

Telephone:
+27 82 415 3892

Email:
lechevalsportif.rsa@gmail.com

Website:
www.lechevalsportif.com

IMPORTANT INFORMATION ABOUT YOUR CONSUMER RIGHTS

Nothing in these Terms is intended to remove or reduce any consumer right or remedy that cannot lawfully be excluded or limited under South African law.

Where there is a conflict between these Terms and a mandatory provision of applicable legislation, the applicable legislation will prevail.